BPO Works in India

Gem, which currently has sites in Belfast and Londonderry, will create the posts over the next three years at new locations across the region. Customer service agents, sales agents, technical support and managerial positions will be filled in an investment that will double Gem's Northern Ireland workforce. Managing director Philip Cassidy, who set up the company in 2000, said the new staff would handle accounts from the financial services, technology and retail sectors.” Gem has proved to be a home-grown success and we intend to continue to build on that," he said. The development is being supported with a £5.5m grant from Government trade body Invest NI.
Enterprise Minister Arlene Foster welcomed Gem's plan, which will generate £14m in annual salaries. She said: "This is a great boost for Northern Ireland at a time where the global economy continues to impact on local businesses and when many companies are deferring investment plans.” But the news was not so good for the Irish Republic, where several hundred more workers face a future on the dole after two major employers announced job cuts. Pharmaceutical giant Elan is axing 115 posts at its Athlone plant while the Wolseley plumbing firm is letting 180 staff go in Offaly. More than 325,000 people are now out of work following lay-offs at some of Ireland's most valuable companies.
Customer service agents, sales agents, technical support and managerial positions will be filled in an investment that will double Gem's Northern Ireland workforce. Managing director Philip Cassidy, who set up the company in 2000, said the new staff would handle accounts from the financial services, technology and retail sectors.” Gem has proved to be a homegrown success and we intend to continue to build on that," he said. The development is being supported with a £5.5m grant from Government trade body Invest NI.Enterprise Minister Arlene Foster welcomed Gem's plan, which will generate £14m in annual salaries.